Frequently Asked Questions

What have I to do to purchase the listed products ?
:In "PRODUCTS" page, click on and you will see your shopping cart content, that increases automatically for each product you order. To see details you can click on Details - Shoppingcart or click on CART of top menu. In Details Shoppingcart page you can modify the quantity of the products you ordered, you can confirm your order, or you can return to Products page to add other products to your order.

Which way of payment have I to use ?
For customers who are resident in Italy, accepted ways of payment are : Cash On Delivery, by Postal or Telegraph Order ( in advance ) and by Bank Transfer ( in advance ).

For foreign customers accepted ways of payment are : by Postal or Telegraph Order ( in advance ) and by Bank Transfer ( in advance ).

Is the receipt of ordered goods guaranteed ?
I Sapori d'Italia snc have a 10-years experience in satisfying their customers and is very well reputed for their seriousness and reliability and the quality of their products and their services.
For any problem you can apply to I Sapori d'Italia snc - via 3 scalini nr. 4 - 16085 Rapallo (GE).

Can I cancel my order ?
By Italian law a customer has the right to withdraw a purchase, without any penalty and without specifying any reason, within 10 working days from receipt of goods.
Owing to evident reasons of preservation and perishability of goods and customers' health safety, the withdrawal right will not be allowed for these kind of alimentary products : PERISHABLE, FRESH PRODUCTS, CHEESES, MILK PRODUCTS, CHARCUTERIE, ALL KINDS OF MEAT, even if vacuum sealed or boxed up under protective atmosphere ( unless there are evident flaws in the product ).
Moreover the withdrawal right is not allowed when the purchaser is a retailer or business operator.
To cancel your order, please send an e-mail to isaporiditalia@virgilio.it
One of our operators will contact you by phone or e-mail as soon as possible to define the terms of substitution of wrong products or for an immediate reimbursement, by bank transfer or postal order.
If it would not be possible to come to a reciprocal and satisfactory agreement, the customers could avail himself of the terms of the Law anyway.

Is Credit Card payment safe ?
When you make a payment to us by web, your Credit Card details are encrypted using a 128 bit cryptography system that makes them unreadable and undecodable by anyone except Banca Sella, our financial collaborator that answers for the transaction. See informations about Banca Sella. Only your name and address will come to I Sapori d'Italia snc's knowledge, while your Credit Card number will be communicated only to Banca Sella, that will confirm to I Sapori d'Italia snc that your order is valid and delivery can be made.

How many days are necessary to receive the goods ?
On the average delivery is made within 48 hours from your order, except for "TRACO 10" delivery that will be made by 10 of the morning after forwarding date ( orders are filled in usual office hours ). CONTROLLARE SE VA BENE LA TRACO

Are your products genuine ?
All the products listed on this site are of a very high quality with DOP certification ( Denominazione di Origine Controllata e Protetta, that is Tested and Protected Origin Denomination ) and are guaranteed by severe tests that protect their integrity and biological origin and prevent sophistications.

How can I contact I Sapori d'Italia snc ?
Our legal and commercial office is : Rapallo (GE) - via 3 scalini nr. 4 - Tel. 0185 20 60 29